Design Thinking: Turning Challenges into Opportunities

design thinking principles and mindset


Have you ever had one of those unforgettable travel experiences that you just couldn’t help but talk about upon your return? Glad I’m not the only one; however, today I would like to share a particular experience with you, one that may not be what you’d expect. I say that because my excitement wasn’t caused by the country we travelled to, the city we explored, or the attractions we visited. Rather, it was the hotel my family and I stayed at that left such a lasting impression and quickly became an attraction in and of itself. Perhaps I should explain.

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Accessibility Plan & Policy

This five year accessibility plan (2014 - 2018) outlines the policies and actions that mobileLIVE will put in place to improve opportunities for people with disabilities.

Statement of Commitment

mobileLIVE is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Accessible Emergency Information

mobileLIVE is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

  • mobileLIVE will provide training to employees, volunteers and other staff members on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, interns, T4 Contractors and other staff members.
  • mobileLIVE will take the following steps to ensure employees are provided with the training needed to meet Ontario's accessible laws by January 1, 2015.
    • Provide online training on how to deal with customers with disability
    • Conduct Quiz

Information and Communications

  • mobileLIVE is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
  • mobileLIVE will take required steps to make all new websites and content on those sites conform to WCAG 2.0, Level A by January 1, 2014.
  • mobileLIVE will take the steps to make ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015.
  • mobileLIVE will take the steps to make sure all publicly available information is made accessible upon request by January 1, 2016.
  • mobileLIVE will take the steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2018.

Employment

  • mobileLIVE committed to fair and accessible employment practices.
  • mobileLIVE will take the following steps to notify the public and staff that, when requested, mobileLIVE will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
  • mobileLIVE will take the steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.
  • mobileLIVE will take the steps to ensure the accessibility needs of employees with disabilities are taken into account if mobileLIVE is using performance management, career development and redeployment processes.
  • mobileLIVE will take the steps to prevent and remove other accessibility barriers identified.
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